At Sona Bet, your privacy matters. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a player in Bangladesh. We keep things straightforward — no legal jargon, no hidden surprises.
Last updated: June 2025
These six principles guide how Sona Bet handles your personal data. The full policy details follow below.
Sona Bet does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it with the service providers who help us run the platform — and only to the extent necessary.
All data transmitted between your device and the Sona Bet platform is protected by 256-bit SSL encryption. This is the same standard used by banks and financial institutions. Your login credentials, payment details, and personal information are encrypted at every step.
Sona Bet players have the right to access, correct, and request deletion of their personal data at any time. You can submit a data request through your account settings or by contacting our support team. We process all data requests within 30 days of receipt.
Sona Bet does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment transactions are processed through verified, encrypted payment gateways. We only retain the minimum transaction reference data required for account management and dispute resolution.
Sona Bet uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track your activity outside of sona-bet.club. You can manage cookie preferences from your browser settings at any time.
If you have opted in to receive promotional emails or SMS messages from Sona Bet, you can unsubscribe at any time. Every marketing message we send includes a clear unsubscribe option. You can also manage your communication preferences directly from your Sona Bet account settings.
This Privacy Policy explains how Sona Bet collects, uses, stores, and protects your personal data when you use the sona-bet.club platform. By registering an account or using any Sona Bet service, you confirm that you have read and understood this policy. If you do not agree, please do not use the platform.
Sona Bet is an online gaming platform built for players in Bangladesh. We take the privacy of our players seriously. This Privacy Policy sets out in plain language what personal data Sona Bet collects from you, how we use it, who we share it with, and what rights you have over your own information.
This policy applies to all users of the Sona Bet platform, including registered players, visitors to sona-bet.club, and anyone who contacts our support team. It covers data collected through the website, the Sona Bet mobile app, and any other channel through which you interact with us.
Sona Bet is the data controller for all personal data collected through the platform. If you have any questions about how your data is handled, please contact us using the details in Section 13 of this policy.
Sona Bet collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third-party services we use to operate the platform. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, verification process |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket wallet reference, transaction history | Deposit and withdrawal activity |
| Technical Data | IP address, browser type, device type, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically via platform analytics |
| Communications Data | Support chat transcripts, email correspondence | When you contact our support team |
We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.
Sona Bet uses your personal data for the following purposes:
We do not use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new purpose, we will update this policy and notify you before doing so.
Sona Bet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
Sona Bet does not sell your personal data to any third party. We may share your data with the following categories of trusted service providers who help us operate the platform, strictly on a need-to-know basis and under binding data protection agreements:
We may also disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. In all such cases, we will only disclose the minimum data necessary to comply with the legal requirement.
When you make a deposit or withdrawal at Sona Bet using bKash, Nagad, or Rocket, your payment is processed through the respective payment provider's secure gateway. Sona Bet does not store your full mobile banking credentials or PIN on our servers at any point.
We retain transaction reference numbers, amounts, timestamps, and the last few digits of your wallet number for account management, dispute resolution, and regulatory compliance purposes. This data is stored securely and is only accessible to authorised Sona Bet staff.
All payment data in transit between your device and our servers is protected by 256-bit SSL encryption. If you believe there has been an unauthorised transaction on your Sona Bet account, contact our support team immediately so we can investigate and take appropriate action.
Sona Bet uses cookies and similar tracking technologies on the sona-bet.club platform. Cookies are small text files stored on your device that help us provide a better experience. Here is how we use them:
Sona Bet does not use third-party advertising cookies or track your activity on other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Sona Bet platform.
Sona Bet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policy. The specific retention periods are as follows:
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion, we will delete or anonymise your data as soon as legally permitted.
As a Sona Bet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team using the details in Section 13.
Sona Bet respects your right to control your personal data. Here is what you can ask us to do at any time.
Request a copy of all personal data Sona Bet holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. Updates are applied promptly.
Request deletion of your personal data where we no longer have a legal basis to retain it. Some data must be kept for regulatory reasons.
Ask us to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.
Sona Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While Sona Bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately and change your password. We will investigate all reported security incidents promptly.
The Sona Bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the Sona Bet platform.
If Sona Bet becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please contact our support team so we can take immediate action.
Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to visit our Responsible Gaming page for more information and resources.
Sona Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the effective date at the top of this page. For significant changes that affect your rights, we will notify you by email or via an in-platform notification before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how Sona Bet protects your personal data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Sona Bet privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
For data deletion or access requests, please include your registered email address and a brief description of your request. We may need to verify your identity before processing certain requests to ensure your data is protected.