At Sona Bet, we believe gaming should always be fun — never stressful, never harmful. This page explains the tools, limits, and support resources we provide to help every player in Bangladesh stay in control of their gaming activity.
Minimum age to play on Sona Bet
Support available for responsible gaming requests
Player protection tools available in your account
Time to activate self-exclusion — instant effect
Sona Bet is built for players who enjoy gaming as a form of entertainment. Whether you are spinning the reels on Butterfly Blossom, placing a live bet, or trying your luck on Mines Gold, the experience should always feel enjoyable — not like an obligation or an escape from real-life problems.
Responsible gaming at Sona Bet means giving every player the tools and information they need to make informed decisions about how they play. It means setting limits before you need them, recognising the early signs of a problem, and knowing that help is always available when you need it.
We take responsible gaming seriously because we care about the long-term wellbeing of our players. A player who feels safe and in control is a player who enjoys the platform for years to come. That is the kind of community Sona Bet is building in Bangladesh.
This page covers everything you need to know about responsible gaming at Sona Bet — from the practical tools in your account to the warning signs of problem gambling and how to get help if things start to feel out of hand.
Sona Bet's Responsible Gaming Pledge: We will never encourage you to chase losses, gamble beyond your means, or continue playing when you have asked us to stop. Your wellbeing always comes before platform revenue.
Important reminder: Gambling is not a way to make money or solve financial problems. Every game on Sona Bet is based on chance. Never gamble with money you cannot afford to lose, and never borrow money to fund your gaming activity.
Every Sona Bet account comes with a full set of responsible gaming tools. You can activate any of these from your account settings or by contacting our support team at any time.
Set a daily, weekly, or monthly deposit limit on your Sona Bet account. Once your limit is reached, no further deposits will be accepted until the limit period resets. You can lower your limit at any time — increases take 24 hours to take effect to give you time to reconsider.
Set a maximum amount you are willing to lose in a given period. When your net losses reach the limit you have set, Sona Bet will automatically prevent further play until the limit period resets. This is one of the most effective tools for keeping your gaming within a comfortable budget.
Set a maximum session duration so that Sona Bet will remind you — or automatically log you out — when you have been playing for a set amount of time. It is easy to lose track of time when you are enjoying a game, and this tool helps you stay aware of how long you have been playing.
Need a short break from gaming? A cooling-off period temporarily suspends your Sona Bet account for a period you choose — from 24 hours up to 6 weeks. During this time you cannot log in, deposit, or place any bets. The break takes effect immediately when you request it.
If you feel your gaming is becoming a problem, self-exclusion allows you to close your Sona Bet account for a minimum of 6 months or permanently. Self-exclusion takes effect immediately. During the exclusion period, you will not receive any marketing communications from Sona Bet.
Enable regular pop-up reminders that show you how long you have been playing and how much you have spent in the current session. These reality checks appear at intervals you set — every 30, 60, or 90 minutes — and give you the option to continue or end your session.
Problem gambling can develop gradually. Most people do not realise there is an issue until it has already started affecting their daily life. At Sona Bet, we want every player to be aware of the early warning signs so they can take action before things get serious.
If you recognise any of the signs listed here in your own behaviour — or in someone you know — please do not ignore them. Reaching out for help early makes a significant difference. Our support team is available 24/7 and all conversations are completely confidential.
Remember: acknowledging a problem is not a sign of weakness. It takes courage to be honest with yourself, and Sona Bet will support you every step of the way.
Chasing losses — Continuing to play or increasing your bets in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Gambling with money you cannot afford — Using money set aside for rent, food, bills, or other essential expenses to fund your gaming activity.
Hiding your gambling — Feeling the need to lie to family members or friends about how much time or money you spend on gaming.
Neglecting responsibilities — Missing work, skipping family commitments, or neglecting daily responsibilities because of gaming activity.
Feeling anxious or irritable when not playing — Experiencing restlessness, mood swings, or anxiety when you are unable to access gaming platforms.
Borrowing money to gamble — Taking loans, borrowing from friends or family, or using credit to fund your gaming activity.
Unable to stop despite wanting to — Repeatedly trying to cut back or stop gambling but finding yourself unable to follow through on that decision.
Activating responsible gaming tools on your Sona Bet account takes less than two minutes. Here is how to do it:
Visit sona-bet.club and log in using your registered email address and password. If you do not have an account yet, registration is free and takes under a minute.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" section. Here you will see all available tools including deposit limits, loss limits, session timers, and self-exclusion options.
Choose the tools you want to activate and enter your preferred limits or time periods. All limits take effect immediately. Decreasing a limit is instant; increasing a limit requires a 24-hour cooling period.
If you cannot find the responsible gaming settings or need assistance activating self-exclusion, contact our support team via live chat. We are available 24/7 and will help you immediately.
Cap how much you can deposit in a single day. Resets at midnight.
Set a maximum deposit amount across a rolling 7-day period.
Control your total monthly spend with a hard monthly cap.
Stop play automatically when your net losses hit your set amount.
Get reminded or logged out after a set number of minutes.
Close your account for 6 months, 1 year, 5 years, or permanently.
Sona Bet is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. Responsible gaming is not just a legal requirement for us — it is a core part of how we operate. We believe that every player deserves to enjoy gaming without it negatively affecting their life, finances, or relationships.
Sona Bet strictly enforces an 18+ age policy. All players are required to verify their age during the registration process. We use identity verification checks to confirm that no one under the age of 18 is able to open an account or access any gaming content on the platform. If we discover that a player is under 18, their account will be closed immediately and any funds will be returned.
Parents and guardians who are concerned about underage access to online gaming are encouraged to use parental control software on shared devices. If you believe a minor has registered on Sona Bet, please contact our support team immediately so we can investigate and take action.
Sona Bet does not target vulnerable individuals or problem gamblers with promotional offers. Our marketing communications are designed to reach adults who choose to engage with gaming as a form of entertainment. We do not send promotional messages to players who have self-excluded or activated a cooling-off period, and we do not use language that encourages players to chase losses or gamble beyond their means.
If you have opted in to receive promotional emails or SMS messages from Sona Bet and wish to stop receiving them, you can unsubscribe at any time from your account settings or by contacting our support team.
One of the most important aspects of responsible gaming is managing your finances carefully. Before you start playing at Sona Bet, we recommend setting a clear budget for your gaming activity — an amount you are genuinely comfortable losing, because there is always a chance you will not win. Treat your gaming budget the same way you would treat money spent on any other form of entertainment.
Never use money that is needed for essential expenses such as rent, food, utilities, or family commitments to fund your gaming. Never borrow money to gamble. If you find yourself thinking about ways to get more money to continue playing, that is a clear sign that it is time to stop and seek support.
If you are concerned about your own gaming habits or those of someone you know, please reach out. Sona Bet's support team is available 24/7 via live chat and can help you activate any responsible gaming tool on your account immediately. All conversations about responsible gaming are treated with complete confidentiality.
We also encourage players who need additional support to speak with a trusted friend, family member, or professional counsellor. Talking about a gambling problem is the first and most important step toward addressing it. You do not have to deal with it alone, and there is no shame in asking for help.
Sona Bet is on your side. We want you to enjoy the platform safely, sustainably, and on your own terms. If gaming ever stops feeling fun, please use the tools available to you — or contact us and we will help you take a break.